| Choice
of Shopping Cart ----- |
We
are currently in the process of choosing a shopping cart
partner to work with in developing our on-line business.
We are worried that many of the providers are US based
and don't reply to emails or telephone calls. Please can
you supply details of one or two UK sites your system is
already being used with and confirmation of your support
programme.
|
Please
go to http://www.topshopper.net/shopping-cart-gallery.asp to
see some users of TopShopper.
We
aim to reply to emails within 24hrs.
|
| Set-Up
----- |
| I'm interested in topshopper classic - how do I download a
trial? |
Go to http://www.topshopper.net/prereg.asp and fill out the
form
|
| I
have not got ASP or PHP available on my site, Can I still
use TopShopper Classic? |
NO,
you must have either ASP or PHP available. Why not try TopShopper
Remote which can be used with low cost or free hosting.
Click HERE for
TopShopper Remote
|
| I
have no knowledge of ASP or PHP. Will I be able to understand
and use TopShopper Classic? |
Yes,
Topshopper is ready to use and simply needs uploading to your
site. This will give you shopping cart functionality
on your site. The integrator notes explain how to link to this
cart without having to have any knowledge of PHP or ASP
|
I have downloaded the TopShopper files and
uploaded them to my site. However, it does not seem to work
properly. What have I done wrong? |
You
have probably done nothing wrong but there needs to be some
tweeking of your set-up. The PHP version is more likely
to need fine tuning than the ASP version due to the fact that
different hosting companies set up PHP in different ways. Please
run the
diagnostic script at '/shopcart/system/diagnostic.asp' for the
ASP version or '/shopcart/admin/diagnostic.php' for the PHP version
and send the results to helpdesk@topshopper.net for analysis.
We should be able to suggest simple solution.
|
I
have downloaded the PHP version. When running the diagnostic
script I get:
Warning: fopen("/home/sites/site1/web/shopcart/t_user/files/diagnostic.txt","w")
- Permission denied in /home/sites/site1/web/shopcart/admin/diagnostic.php
on line 58. What does this mean? |
Certain
folders must have Read/Write permissions. Unfortunately on
some servers the permissions are normally set to read-only.
The following folders must be set to read/write by the use
of 'chmod' via FTP. CHMOD 666 should be applied.
/shopcart/t_user and all files and folders below.
/shopcart/t_user/includes and all files below.
/shopcart/t_user/files and all files and folders below.
/shopcart/t_user/files/post and all files below.
/shopcart/t_user/files/vat and all files below.
Failing
this you will have to ask the administrator of your hosting
company to do it.
|
| I have downloaded my free 30 day trial today. I am unable to
log in to enter my security code. |
I
suspect that the machine you are using has got a firewall or
a browser with security/privicy
set too high. Any software that uses asp or php needs to be
able
to drop cookies on your computer to remember session information.
If
you do not allow cookies then it is impossible to remember
any session information. Topshopper needs cookies to be switched
on. This is normal practice. If cookies are not allowed, then
you will not be able to log in and existing products will disappear
from the
cart
when your shoppers add new products. Review your security/privicy settings.
|
| Email ----- |
| The Topshopper Test Shop on my site seems to be working OK,
except I don't receive any emails to tell me what the shopper
has bought. Also the client does not receive the purchase confirmation
email. What's wrong? |
Setting
up the email addresses in the configuration section is crucial
for proper operation. The Merchant Email address must
be in the form - something@yoursite.ext, e.g. sales@topshopper.net.
If you do not do this, then emails will be sent but
may be rejected by the mail server that receives them. For instance
AOL will reject all emails from an address that is not in the
form above. Others may also reject them. The Administrator's
address should be a POP box which is not redirected to the
same address
as the Merchant email address.
Also, all Internet accessible hosts are expected to have
a reverse DNS entry (per RFC1912 2.1),
and many mailservers (such as AOL) will likely block E-mail from mailservers
with no reverse DNS entry. Get your DNS report here - http://www.dnsreport.com
|
Please
can you tell me if it's possible to include more than one
e-mail address in the configuration script at 'Administrator's
E-mail Address' ?
|
This
will depend on the email server type in use. You should either
separate the email addresses by a semicolon(xyz@fgh.com;abc@ghj.co.uk)
or a comma (xyz@fgh.com,abc@ghj.co.uk). Try both and see which
one works. Normally ASP uses semicolon and PHP uses comma.
|
| Customising ----- |
I've
been trying to integrate the shopping cart as much as possible
with the Nochex checkout and was wondering if there is
some way I can add a parameter to include our logo?
|
What
you need to do is to open 'inc_mailer.php' in your web editor,
look for the nochex form and add a hidden field with
the appropriate parameter. You can add other parameters in this
way. Use a similar process for the other payment gateways.
|
| General ----- |
I
have recently downloaded a trial version of your software
and will be testing it over the coming days. I was just
wondering whether you have any 'excluded products'. Basically
I am developing a site which will sell wine, beer etc.
online. I have already tried to use an american shopping
cart company which rejected my application due to the sale
of alcohol. This seemed strange to me as my company is
legal, sufficiently licensed and above board. Could you
let me know if the same 'restrictions' apply to your service?
|
| The
TopShopper Classic files are downloaded to your server so if
anyone objects to the goods on sale, it will be you that is
closed down but not by us. It is not possible for us to affect
the functioning of your site once you have received the security
code after purchasing the shopping cart. Of course, this does
not apply to TopShopper Remote as the files are on our server
and we reserve the right to withdraw the cart facility. |
